Inventory of Top 10 Issues in 2011 Automotive Complaints

Nowadays, there are more and more people with private cars, and there are more and more problems with them. Recently, the China Consumers Association announced the complaints received by consumers across the country at all levels of consumer associations in 2011. The volume of complaints against automobiles increased by 19.2% year-on-year, which is the largest increase in the number of complaints over the same period of the previous year. In automotive complaints, quality safety and after-sales services are mainly involved, such as failure of the brake system, engine performance failure, shoddy, and unfair terms. The reason for this is that many consumers lack basic knowledge of automobiles and even lack the necessary understanding of the models they purchase, and they are ultimately infringed upon by unscrupulous car dealers.

Complaint 1: The maintenance is disorderly, the quality of parts and accessories is currently mixed in the maintenance market, and auto parts are often filled with fake and shoddy phenomena. Car service companies use other accessories to impersonate original parts and charge the price of the original parts and damage the legitimate rights and interests of consumers. Counterfeit parts have rough workmanship and poor production technology, which is very easy to bring serious harm to the safety of the occupants. Therefore, it is necessary for consumers to have a certain knowledge of true and false identification. If problems occur, they should try to replace the accessories with the authorized distributors of the manufacturer to reduce the trouble.

Complaint 2: Car beauty, great moisture in the automotive market, also led to the "car beauty" business. However, many owners do not know how to maintain their cars. Many of them take personal gold and silver in pursuit of personalization. In return, they are disadvantaged. In some car beauty products stores, car telephone antennas as small as a few tens of yuan, leather chairs as large as several thousand yuan, and audio equipment as much as 10,000 yuan are all on the list. It can be seen that the price of car beauty decoration market is very flexible. However, consumers should keep calm consumption of car decorations and do not blindly pursue high prices. Should try to choose some long business hours, good reputation shop to spend.

Complaint 3: false propaganda, misleading consumer business 4S stores based on commercial considerations to expand car sales, often exaggerating the performance and parameters of automotive products, misleading consumers to make a wrong intention. In view of the brand's utility in the modern business community, false propaganda in the field of car sales is more common. In this case, it is recommended that consumers not only look at the advertisements, but also ask professional professionals to visit the auto market and be aware of the auto market. It's not unbelievable to say to a car sales person, but you can't believe it all. Complaint No. 4: Clause fraud, and refusing to honor many consumers after purchasing the models in the National Automobile Energy Conservation Subsidy Catalogue, they have not been able to receive the corresponding benefits. Regarding the payment of energy-saving subsidies for automobiles, the three ministries and commissions of the People's Republic of China have clearly stated in the “Notice on Implementing the Subsidy Payment for Promotion of Energy-saving Vehicles”: The energy-saving vehicle promotion companies and their distributors must strictly distinguish between the sales incentives for enterprises and government subsidies. First, sell the energy-saving cars and issue sales invoices at the actual price after enjoying the business benefits, and then redeem the government subsidies to the consumers. However, there are still some car companies and distributors who have violated the regulations and refused to honor their commitments.

Complaint 5: Quality deficiencies, safety concerns In car owners' complaints, car owners who account for automobile parts and components account for a large proportion, and for the identification of car parts and accessories, they still become obstacles to consumers' rights protection. This has also become the biggest obstacle to consumer rights protection on such automotive parts and components. With regard to the handling of complaints concerning automobile consumption, the state has not yet introduced formal relevant laws and regulations. For the disposal of automobile after-sales problems, relevant departments can only mediate in accordance with the relevant provisions of the Consumer Protection Law.

Complaint 6: The car was remodeled, but it was not as good as it was before to pursue a trendy fashion. Many owners modified the original car. However, in fact, the functions of the "improved" vehicles have not been significantly improved, and some of them have affected the initial functions of the vehicles, causing the owners to repent. According to industry insiders, in replacing parts of the car, configuration, and other aspects, consumers can easily be fooled by the company's "professional" rhetoric and fall into the consumer trap.

Complaint 7: Poor service, shirk responsibility In the maintenance process for automotive product quality problems, service problems often arise, with a focus on poor service attitude, low maintenance efficiency, and long replacement parts, resulting in long maintenance time, high cost, and effectiveness. Poor, multiple repairs, etc., caused serious consumer complaints. In addition to complaints about major quality issues, there are many complaints that focus on common faults. However, it is precisely these problems with the maintenance of common failures that have led to the rapid rise in comprehensive complaints.

Complaint eight: security risks, prevent many consumers after the purchase of a new car, opened a long time did not find a variety of problems, find the 4S shop is not negotiable fruitless, is to pay for their own parts. China’s current regulations for the “Management of Defective Automobile Product Recall Regulations” allow automakers to find a loophole. For example, auto parts have flaws, but defects do not cause potential safety hazards. Manufacturers can choose not to recall them. This makes it difficult for consumers to defend rights in the “common problem” of some auto parts.

Complaint 9: Standards are missing, laws and regulations are blank For the auto industry complaints, our country’s relevant laws and regulations impose gaps on some aspects of certain matters, making it impossible for consumers to give evidence when their rights and interests are violated. For example, in China's relevant laws and regulations, there is no clear provision for the identification of auto-ignition and related issues of compensation. Most car companies have also drilled this loophole, making it difficult for consumers' rights and interests to be effectively protected.

Complaint X: To use the old to fill up new, dark hands and feet Currently many consumers lack basic automotive knowledge and even lack the necessary understanding of the selected models. This weakness is often exploited by unscrupulous car dealers. Slightly modified car as a luxury model sold to consumers, or unauthorized use of the car in the appearance, interior luxury configuration, transfer consumer concerns, and the engine, security configuration and other key parts of the intentional dilution or avoidance, bullying consumer By. In order to prevent this, large-scale automobile franchise stores or large automobile trading markets should be selected. They are more professional and more reliable.