Last year, Guangdong Automobile complaints 979 cases increased by 3 times year-on-year

In 2010, the auto market continued its boom in 2009. Its annual sales exceeded 18 million vehicles and continues to rank among the world's top thrones. At the same time, more hot models are in short supply, and it is difficult to get a car. At the same time as the increase in sales volume, complaint cases involving cars also increased significantly. According to statistics of Auto Complaint Network, 979 complaints were received in Guangdong Province last year, an increase of more than three times as much as in 2009.

The compact car is the major complaint statistics show that, in the model attribute analysis, 57.01% of complaints come from compact models; in addition, more than 15.9% of complaints come from medium-sized cars; the proportion of small cars also reached 12.03%. Ranked third.

In the vehicle price attribute analysis, the price range of the car between 80,000 and 120 thousand yuan occupied 35.77% of the total complaints in Guangdong, ranking first; and the price range of 50,000-80,000 cars was 229. Complaints ranked second, accounting for 23.95% of the complaints in Guangdong; and the price range of 120,000-180,000 cars accounted for 18.51% of the complaints in Guangdong, ranking third.

The total number of complaints for joint venture brands accounted for 70% of the total number of complaints. During the warranty period, vehicles were still the main force of the complaints, accounting for 55.33% of the total complaints, of which, complaints about quality problems during the break-in period (including one month) reached 26.26. %. In terms of brand attributes of the complaint models, the joint venture brand complaints were far ahead, with 670 complaints occupying 70.08% of the total complaints in Guangdong; and independent brand complaints 266, accounting for 27.82% of the total complaints.

According to reports, in the complaint case, 68.20% of the owners complained about the quality and also expressed their dissatisfaction with the 4s shop service. Only 14.44% of the car owners complained about the service problem and only complained about the quality issue. There is 17.36%. In the complaints on the quality of automobiles, engines, transmissions, bodywork and electrical appliances are the main complaints; service issues are mainly focused on poor service attitude, sales fraud, and maintenance technology failure.