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In recent years, with reliable product quality and excellent service quality, Yutong Heavy Industry has not only been in the forefront of the domestic construction machinery industry, but also in overseas markets, its products are exported to Sri Lanka, Venezuela, Malaysia, Angola, Qatar And other countries and regions.
In March 2013, good news came from the Malaysian market. Yutong Heavy Duty loader dealer Yutong Company won the Best Service Quality Award organized by the Malaysian Ministry of Foreign Affairs for its outstanding service quality and excellent service efficiency. It is reported that the award was established for Malaysian companies that sell foreign products.
Malaysian DFI began cooperation with Yutong Heavy Industry in 2009 to sell H-Series loader products. So far, it has sold more than 80 Yutong Heavy-duty loader equipment. In order to better provide customers with quality services, the company has invested more than 5 million yuan to improve hardware facilities such as factory buildings, equipment and service vehicles, and has purchased more than 1 million yuan worth of spare parts products as a reserve from Yutong Heavy Industry. The cab is small enough to filter, which greatly enhances the service quality and service efficiency, and is highly praised by customers.
In order to support the improvement of the service level of the company and provide better services for local customers, Yutong Heavy Industry has repeatedly sent technical personnel to Malaysia to provide service guidance and instilled the professional skills training and service concept of the service engineers of the company. Improve its equipment maintenance capabilities and service quality. After several years of practical training and long-term experience accumulation, the professional skills and service level of service engineers of the company have been very mature. It can completely complete the local Yutong heavy equipment service work with high quality and won the local customer group. Extensive trust and support.
Adhere to a highly responsible attitude towards customers, adhere to provide customers with high-quality products and high standards of service, and persist in creating value for customers. This is the core of Yutong Heavy Industry's “customer-centric†management philosophy, and is Yutong’s “Favorite†Time-to-way, full-reliant, the concept of service concept is also the work that all Yutong heavy industry workers practice every day. "There is no way to accumulate miles and miles, and there is no way to build a river without success." The success of the matter is started from the small and small links, and it is a good idea to answer every service call and do every equipment inspection. Seemingly simple work is in fact the key to gaining customer acceptance. Yutong Heavy Industry understands this theory well and spreads this concept to where its products are located to create the best service experience for customers.
In the past few years, DFI has implemented its business philosophy of “service first, quality first†in every detail, winning a high reputation among customer groups and Yutong’s “customer-centric†management philosophy. Made the best interpretation. With this award, the company's influence in the local area will be further enhanced. With its excellent service quality and full support from Yutong Heavy Industry, more and more Yutong Heavy Industry products will enter Malaysia and open up a broad market.