On February 12, 2015, the China Quality Association's Customer Satisfaction Survey Center recently released the Yuchai Customer Satisfaction Report: In 2014, Yuchai's user satisfaction index score remained at a higher level, ranking the forefront of the industry. The report shows that for many years, Yuchai's end-user satisfaction has been stable at more than 80 points. Among them, Yuchai's engineering projects such as the engine for medium-duty trucks, highway light truck engines, passenger car engines, and marine engines have obvious advantages, and users are more willing to buy again. The owner's satisfaction with Yuchai's products has reached 86 points or more. The report pointed out that Yuchai’s high-quality products, services, and long-term win-win relationship are the basis for high customer loyalty. It is understood that from 2011 to 2013, Yuchai’s quality improvement goal is “100% increase in quality in three yearsâ€. In 2013, R0 (zero-kilometer failure rate) basically achieved the goal of 100% improvement, while shipbuilding, 6MK, and gas engines achieved the goal of 100% improvement in quality. Some parts suppliers achieved the goal of 100% improvement in quality, and the remaining indicators were comprehensive. Upgrading to more than 60%, batch quality failures have been substantially reduced, and batch rectification and whole-unit compensation payments have fallen by more than 50% year-on-year. In 2014, Yuchai broke down the quality objectives for the next three years and clarified the goal of “fighting for three major breakthroughs and achieving the full five-ones project by 2016â€: to eliminate early failures and eliminate unqualified parts for reuse. Improve the B109 (100,000-km failure rate) life expectancy. By 2016, we will achieve a complete vehicle assembly failure rate R0 (zero kilometer failure rate), early failure rate Rf3 (first three months failure rate), and failure rate of parts and components. , quality cost rate, customer product complaint rate, etc. are less than or equal to 1% of the target. In 2014, Yuchai promoted lean manufacturing engineering and quality improvement plans and entered a new channel for improving quality. In terms of customer service, implementation of the service satisfaction project started to show results. The special training for service stations and gas engines and other service technologies has been successfully carried out, which has greatly improved the service system maintenance and repair capabilities. By the end of 2014, after four years of intensive cultivation, Yuchai’s product quality has been greatly improved and its product competitiveness has been significantly enhanced. In 2014, Yuchai sold 484,000 units of engines, and its production and sales volume continued to rank first in the industry. Its market share continued to grow by 1.3%, and its sales continued to grow. It is reported that in 2015, Yuchai will launch a series of measures to improve product quality and service quality, thereby enhancing customer satisfaction and promoting the steady development of the company. HT-Metalforming Equipment Manufacturing Co.,Ltd , https://www.htmetalforming.com